The Law Regarding “Cold Calls”

Telemarketing and “cold calling” could be irritating, but sometimes, they open up new opportunities for you and the company that’s calling you. Cold calls are definitely nuisances if the callers reach you during the most inconvenient times of the day, including while you are sleeping or at the after-hours of your work. Here are the rights you have against cold calling companies.

1.    8 to 9

Cold callers could only call you at home from 8am to 9pm. If they go out of bounds, you could file a legal challenge for nuisance. However, if you are already working with the company calling you as a customer or benefactor, calls out of these hours are not considered nuisances, not unless they have a nature that gives them such.

2.    Identification

Cold callers must tell you who they are and why they are calling you. They must identify themselves properly  and give you information about their company’s address, telephone number and the purpose of their call.

3.    Restricted List

All companies who use telemarketing or cold calls are required to have a “do not call” list. If you opt to be put in this list, the company must oblige to do so, or you could complain to the company’s regulators or legally challenge them.

4.    Truth

Cold callers must tell you the truth and if they lie about their services or certain aspects of the product or investment products they are giving you, you could legally challenge them.